Institutional Visit of JDWNRH, Bhutan for Hospital Administration and Management

An institutional study visit for Strategic Management for Hospital Administration and Management was successfully conducted by the International Academy for Continuous Education for the officers of the Jigme Dorji Wangchuck National Referral Hospital (JDWNRH) from Royal Kingdom of Bhutan last January 30 to February 4, 2017.

The JDWNRH is the apex institution of Bhutan in delivering health care services in the country. It caters to the population of Thimphu Dzongkhag and also the non-referred patients from neighboring Dzongkhags and referred cases from the 20 Dzongkhag hospitals.

The study visit consisted of a series of lectures conducted by Dr. Juan Pablo Nanagas, a prominent Ophthalmologist, former Director of the biggest government training hospital in the country The Philippine General Hospital, Dr Nanagas is also a former Undersecretary of the Department of Health during the term of Sec. Juan M. Flavier.

Delegates from JDWNRH together with Dr. Juan Nanagas

The participants from JDWNRH; Human Resource Officer Rekha Monger, Administrative Officer Dema Dorji, Planning Officer Ugyen Tshering, and Mr. Narayan Acharya, visited St Luke’s Hospital where they were able to view the rooms for the patients.

JDWRNH together with IACE Director Aries Balanay in front of St. Luke’s Hospital

During the hospital trip in St. Lukes the team was divided into three groups and had a session with their respective departments, Human Resource Officer Rekha Monger had a one-on-one meeting with St. Lukes HR head, and was introduced to the St. Lukes HR Department’s structure and process flow.

Human Resource Officer Rekha Monger together with St. Lukes HR Department Head

Administrative Officer Dema Dorji and Planning Officer Ugyen Tshering were given a lectures about St. Luke’s strategic plan and for 2020 and their nursing care management.

Administrative Officer Dema Dorji and Planning Officer Ugyen Tshering together with the officers of St. Lukes Nursing Care Department

Mr. Narayan Acharya met with the St. Luke’s Finance Department and introduce to the office’s Finance Information Management System.

The Instituional Study Visit in St. Lukes hospital ended up with hospital tour showing the delegates from JDWNRH St. Lukes’ state-of-the-art equipment and introducing the team to the different heads of their department.

JDWNRH delegates visited “five-star hotel” like atmosphere room of St. Lukes Hospital

JDWRNH Delegates visited the hyperbaric chambers of St. Lukes hospital

JDWNRH delegates visited the Cyclotron Department of St. Lukes Hospital

JDWNRH also visited the second biggest government hospital in the Philippines, The East Avenue Medical Center completed the training as it presented the Philippine’s hospital setting handled in the public sector.

East Avenue Management Team together with JDWRNH delegates

East Avenue Medical Center Finance Team together with JDWRNH delegates

The participants were able to reach their objectives of knowing how the hospitals in the Philippines operate, Human resource management and administration, accounting and finance, and sales and marketing.

The 5 day training ended up with awarding of Professional graduate level certificate for Strategic Management for Hospital Administration awarded by IACE’s President Dr. Albert Alday and CEO Susana B. Balanay

“The practical session of hospital and field visit combined with the theoretical knowledge were very aptly customized and tailored to the training needs of the participants. It was a good learning experience.” Rekha Monger