Sales and Customer Service
This training provides employees skills to take for telephone interactions, such as how they can build rapport with customers, and how to handle problems and stress effectively. It also aids employees how to work directly with customers, produce the products to sell, or provide support for those who perform these essential functions. The ultimate goal for everyone is to help keep customers – whether internal or external — satisfied and coming back for more for the organization’s chances to grow and prosper.
- Develop skills in engaging with customers and handling their enquiries effectively
- Develop the participants’ skills and behaviors to offer exceptional customer care
- Listen effectively, ask questions and summarize to respond fully to a customer request
The course will utilize lectures with presentations and interactive class discussion. Trainees will also get to do hands-on activities and analyze case studies with the supervision of the trainer.
- Introduction
- Handling customer enquiries
- Establishing customer needs and responding to requests
- Handling work-based customer requests
- Service recovery
- Complaint handling practice
- Building customer relationships