Office Enhancement and Management
This course gives essential and in-depth practical techniques that will enable the participant to excel at the workplace. Multi-disciplinary best practices are also included such as how to be a better business writer and a master communicator. It focuses on the importance of providing exceptional internal and external customer service. The training also includes effective usage of time to inevitably enhance productivity and lower stress level.
- Define and understand the role of the office manager and administrator
- Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
- Develop a service attitude and mindset aimed at the internal and external customer
- Organize meetings effectively
- Handle communication properly and professionally
The course employs lectures accompanied with visual presentation, interactive discussions, as well as workshops and application exercises.
- The role of the office manager and administrator
- Effective verbal and written communication skills
- Serving the internal and external customer
- Stress management techniques
- Managing time
- Organizing meetings
- Using the telephone properly