Customer Care Service
This course teaches many ways to radically upgrade your current customer service standards. This training aims to highlight the importance of service standards and the impact on a customer’s experience. It explains the service language and prepares the trainees to handle demanding customers and unforeseen situations as it offers suggestions and service-oriented solutions.
- Learn various techniques to improve customer service
- Describe exceptional customer service
- Identify the key aspects and points of good customer service
- Use effective techniques when dealing with difficult situations
- Develop a personal action plan for effective customer service management
The course will utilize lectures with presentations and interactive class discussion. Trainees will also do hands-on activities with the supervision of the trainer.
- Introduction
- Customer Service
- Customer Expectations
- Manage emotion
- Personality Styles
- Communicating Effectively